General Terms and Conditions of Sale

between the company Laurine SAS, with share capital of €100,000, whose registered office is located at 35, place Jeanne Hachette, 60000 Beauvais, France, Tel: 03 65 67 36 54, email: contact@azuline.com, registered in the Trade and Companies Register under number 514 728 500, APE code 4778C, and any person wishing to make a purchase on the website azuline.com/fr.

ARTICLE 1: Scope and amendment of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale govern exclusively all sales concluded on the website azuline.com/fr.

Azuline reserves the right to adapt or amend these General Terms and Conditions of Sale at any time. They apply only to the products available on this website. In the event of any amendment, each order shall be subject to the General Terms and Conditions of Sale in force on the date of the order.

ARTICLE 2: PRODUCTS

We strive to describe our products accurately, but we cannot guarantee that the descriptions are complete, accurate or up to date. We encourage you to contact us if you have any questions about a particular product

- Warranty on our products (excluding the "brand" section)

1/ All our silver jewellery is guaranteed 925/1000 sterling silver, assayed and hallmarked. It is guaranteed for 1 year against any manufacturing defects arising from normal use of the product.

2/ All our gold-plated jewellery is made on a brass base. The gold applied is 750/000 gold with a guaranteed minimum thickness of 3 microns, evenly applied. All gold-plated items are also hallmarked. They are likewise guaranteed for 1 year against any manufacturing defects arising from normal use of the product.

3/ Our steel jewellery is made from 316L surgical steel (unless otherwise stated). It is likewise guaranteed for 1 year against any manufacturing defects arising from normal use of the product.

4/ Costume jewellery is guaranteed against manufacturing defects only, for a period of 3 months (from the date of receipt of the parcel).

In any event, the statutory warranty against hidden defects applies.

- Warranty on our "brand" products

For all other "brand" jewellery, the applicable warranty is that of the brand concerned. For further details, the applicable warranty is stated on each product page.

In any event, the statutory warranty against hidden defects applies.

- Prices

The prices displayed on the website azuline.com are subject to change at any time. However, price changes occurring after an order has been placed shall not result in any change to the invoice for that order. The prices in force at the time of the order shall be the prices applied.

All our prices are displayed in EUROS including all taxes, at the VAT rate in force (20%).

The price of items does not include handling or shipping costs, which may be charged in addition to the sale price.

Payment for orders must be made in euros and for the amount stated once the order has been placed.

ARTICLE 3: ORDERS

By placing an order on our website, the customer acknowledges having read these General Terms and Conditions of Sale and having accepted them in full. The products remain the exclusive property of LAURINE until the invoice has been paid in full.

An order acknowledgement is automatically sent to the customer by email. Before confirming the order, the customer must ensure that their email account is set up to accept emails from our website azuline.com.

The website azuline.com cannot be held liable if our emails are not received in the customer's mailbox.

Any order may be cancelled upon simple request by the customer by email or by telephone, before it has been shipped. The company cannot be held liable for a cancellation received after an order has been shipped.

- Invoicing

Any order for which payment has been validated will give rise to an invoice showing VAT, shipping costs and other ancillary charges (in force at the time the order was placed). The invoice will be issued in euros in the name given when the order was placed.

- Payment methods

Payment by bank card or PayPal is available on the website azuline.com, as well as payment by bank transfer (please contact us first).

The order will be recorded after payment and validated only once the bank has accepted the payment authorisation, or cancelled if the bank refuses the payment in the event of non-payment.

- Shipping and handling costs

We ship worldwide (except in special cases).

Shipping costs include the carrier's charges as well as handling costs (order preparation, invoicing).

Shipping costs vary according to the amount of your order, the chosen carrier and the chosen country of delivery.

- Delivery terms

An order will only be shipped once it has been paid in full. Orders are shipped within 0 to 10 working days (2 days on average).

The customer will be notified by email when the order is shipped (to the email address registered on the customer account on the day of delivery).

The items and their invoice will be delivered to the delivery address given by the customer when placing the order. The address given must be full and complete. The website azuline.com cannot be held liable for non-delivery in the event of an omission or error in the address given by the customer.

Any change to the delivery address of an order already placed can only be made by email (contact@azuline.com) or by telephone (03 65 67 36 54, from 10 a.m. to 7 p.m., Monday to Saturday).

All shipments are sent with a tracking code. Tracking is available in the "My Orders" section of our website once you are logged in to your account. The customer can also track the shipment on the website laposte.fr/suivre-vos-envois.

ARTICLE 4: RETURNS

All return procedures require a prior request to our customer service and must be sent to the following address:

AZULINE

2 rue Achille et Marcel Brocard

60000 Allonne

- Right of withdrawal

In accordance with Article L. 121-20 of the French Consumer Code, the customer has a period of fourteen (14) clear days from receipt of their parcel to exercise their right of withdrawal without having to give reasons or pay penalties. A refund corresponding to the amount of the returned item(s) will be made to the customer within two (2) weeks, by the method chosen by the customer (failing which, by bank cheque).

Returned items must be sent back in new condition, in their original packaging, unpersonalised and unused, together with the corresponding invoice.

The cost of returning items is borne solely by the customer.

- Exchanges

Exchanges are possible within fifteen (15) days (from receipt of the parcel), in the original packaging and with a mandatory copy of the invoice.

In the event of a price difference, a credit note will be issued to you on our website or a payment request will be sent by email.

- After-sales service

When an item is returned to the After-Sales Service following approval by our team (any request not made to our team before the item is sent back will be refused and will incur additional charges), the customer must include in the parcel a copy of the invoice on which the product appears.

After-sales service lead times are approximately 1 to 8 weeks, but may be longer depending on the product and the supplier.

The cost of returning an item to the After-Sales Service is borne by the customer; the cost of shipping the repaired item back is borne by azuline.com/fr in the event of a proven defect, and otherwise by the customer.

If the supplier is unable to repair an item, a credit note for the amount of the item on the date of purchase will be issued in the customer's name and deducted from their next purchase.

In the event of a proven defect in an item, or receipt of a broken item that has been reported to the carrier and to Azuline, the customer's shipping costs will be refunded up to €4.90 and the item will be replaced with a new one or refunded in the form of a credit note.

ARTICLE 5: CUSTOMER SERVICE

For any information or questions, our customer service team is available Monday to Saturday from 10 a.m. to 7 p.m. on:

+33 (0)3 65 67 36 54

by email:

contact@azuline.com

by post:

AZULINE

Customer Service

2 rue Achille et Marcel Brocard

60000 Allonne

France

ARTICLE 6: PERSONAL DATA

In accordance with the French Data Protection Act (loi Informatique et Libertés), any person registered on our lists and/or any customer has the right to access and rectify the data concerning them held in the internal records of LAURINE SAS.

ARTICLE 7: GOVERNING LAW AND JURISDICTION

These General Terms and Conditions of Sale are governed by French law. Any dispute relating to the interpretation or performance of these General Terms and Conditions of Sale shall fall under the exclusive jurisdiction of the French courts.