General conditions of sale

between society Laurine SAS, with a capital of € 100,000, whose head office is located at 35, place Jeanne Hachette, 60,000 Beauvais, tel: 09 65 39 28 11, e-mail: contact@azuline.com, registered in the commercial register under the number 514 728 500, code APE 4778C and anyone wanting to make a purchase on the site azuline.com/fr.

 

ARTICLE N ° 1: Field of application and modification of the General Conditions of Sale

 

These general conditions of sale govern only all sales concluded on the website azuline.com/fr.

Azuline reserves the right to adapt or modify these general conditions of sale at any time. These are only applicable to the products present on this site. In the event of a modification, the general conditions of sale are applied to each order in force on the day of the order.

 

Article n ° 2: Products

 

We strive to describe our products precisely, but we cannot guarantee that the descriptions are complete, exact or up to date. We encourage you to contact us if you have any questions about a particular product

 

- Guarantee of our products (excluding "brand" section)

1/ All our silver jewelry is guaranteed 925/1000 silver controlled and punctured. They are guaranteed for 1 year against all manufacturing defects linked to normal use of the product.

2/ All our gold plated jewelry are made on a brass base. The gold deposited is gold 750/000 with a thickness of 3 microns guaranteed and without dispersion. All gold plated items are also punished. They are also guaranteed for 1 year against all manufacturing defects linked to normal use of the product.

3/ Our steel jewelry is made of 316L surgical steel (unless otherwise indicated). They are also guaranteed for 1 year against all manufacturing defects linked to normal use of the product.

4/ Costless jewelry is guaranteed on the basis of a manufacturing defect only on a 3 -month basis (receiving the package being proof).

In any event, the legal guarantee against hidden defects applies.

 

- Guarantee of our "brand" products

For all other "brand" jewelry, the applicable warranty is that of the brand in question. For more detail, the applicable warranty is marked on each product sheet.

In any event, the legal guarantee against hidden defects applies.

 

- Price

The prices displayed on the Azuline.com website are likely to change at any time. However, the price changes occurring after the ordering does not result in any modification of the invoice of the order. The prices in force at the time of the order will be the prices applied.

All our prices are displayed in euros all taxes included at the VAT rate in force (20%).

The price of the items does not include the processing or shipping costs which can be invoiced in addition to the sale price.

Orders' settlement must be carried out in euros and the amount indicated after placing an order.

 

Article n ° 3: order

 

By placing an order on our site, the customer acknowledges having read these general conditions of sale and having fully accepted them. The products remain the exclusive property of Laurine until full payment of the invoice.

A confirmation of order reception is automatic transmitted to the customer by e-mail. The customer must ensure that his messaging is well configured to accept e-mails from our site azuline.com before validating the order.

The Azuline.com site would not be held responsible for the non-receipt of our emails by customer messaging.

Any order can be canceled by simple customer request by email, or by phone, before shipment thereof. The company would not be held responsible for a cancellation received after shipment of an order.

 

- Billing

Any order whose payment has been validated will give rise to an invoice on which VAT appears, shipping costs and other additional costs (in force at the time of ordering). The invoice will be established in euros in the name indicated during the order.

 

- Payment method

Payment by bank card (CB) or PayPal is available on the Azuline.com website, as well as payment by bank transfer (contact us first).

The order will be registered after payment and validated only as soon as the payment of payment is set up by the bank, or even canceled if the bank refuses payment in the event of non -payment.

 

- Port and treatment costs

Expeditions are made around the world (except in special cases).

Shipping costs include carrier costs as well as processing costs (order preparation, invoicing).

The shipping costs are variable depending on the amount of your order, the carrier chosen and the country of delivery chosen.

 

- Delivery terms

Any order will only be dispatched after full payment of it. Orders are shipped between 0 and 10 working days (on average within 2 days).

The customer will be notified by e-mail of the order of the order (E-mail address in force on the customer account on the day of delivery). 

The items and their invoice will be delivered to the delivery address indicated by the Customer when ordering. The address indicated must be complete and whole. The azuline.com site would not be held responsible for non -delivery in the event of a breach or error on the address indicated by the customer.

Any change of delivery address of a placed order can only be modified by e-mail (contact@azuline.com) or by phone (09 65 39 28 11 from 10 a.m. to 7 p.m. Tuesday to Saturday).

All shipments are made with a monitoring code. Monitoring is available in the "My Orders" section of our website once connected to your account. The customer has the possibility of following the shipment on the site laposte.fr/suivre-vos-envois.

 

Article n ° 4: returns

 

All return procedures are carried out after a request beforehand with our services and are carried out at the following address:

 

Azuline   35 Place Jeanne Hachette   60000 Beauvais

 

- Right of withdrawal

In accordance with article L. 121-20 of the Consumer Code, the Customer has a period of fourteen (14) free days upon receipt of his package to exercise his right of withdrawal without having to justify reasons or pay penalties. A refund, corresponding to the amount of the returned item (s), will be made for the benefit of the customer and within two (2) weeks in the form chosen by the customer (failing that, by bank check).

The returned items must be returned in new condition, in their original packaging, not personalized and not used with the corresponding invoice.

The return of the items is the exclusive responsibility of the customer.

 

- Exchange

The exchanges are possible within fifteen (15) days (upon receipt of the package) in their original packaging and with a copy of the compulsory invoice.

In the event of a price difference, a credit will be made to you on our site or a payment request will be sent by e-mail.

 

- S.A.V

When returning to after -sales service (S.A.V) of an article after acceptance by our services (any request not made to our services before the postponement will be refused and will result in additional costs), the customer must Obviously joining in the package the copy of the invoice on which the product appears.

The postal service deadlines are approximately 1 to 8 weeks, but these can be superior depending on the product and the supplier.

The return costs in after -sales service are the responsibility of the customer, the shipping costs once the item is repaired are the responsibility of the azuline.com/fr site in the event of a proven defect if not the responsibility of the customer.

If the supplier is unable to repair an item, a credit for the amount of the item on the date of purchase will be established in the name of the Customer and deduces during his next purchase.

In the event of a proven defect of an item or receipt of a broken article and notified to the delivery person as well as Azuline, the customer's shipping costs will be reimbursed up to € 4.90 and the item exchanged to new or reimbursed in the form of having.

 

 Article n ° 5: Customer service

 

For any information or possible question, our customer service is available Monday from 2 p.m. to 7 p.m. and Tuesday to Saturday from 10 a.m. to 7 p.m. at:

 

+33 (0)9 65 39 28 11

 

by e-mail :

contact@azuline.com

 

by mail :

Azuline

Customer service

35 Place Jeanne Hachette

60000 Beauvais

France

 

 Article n ° 6: personal data

 

In application with the IT and freedom law, any person registered on our lists and/or any customer has a right of access and rectification of data concerning him on the internal media of Laurine SAS.

 

 Article n ° 7: Applicable law and Competent jurisdiction

 

These general conditions of sale are governed by French law. Any dispute relating to the interpretation or execution of these general conditions of sale will be of the exclusive jurisdiction of the French courts.

 

Article n ° 8: non -responsibility clause

 

We get out of any responsibility in the event of illegal, abusive or fraudulent use of our website or our products.

 

Article n ° 9: Intellectual ownership

 

All the contents of our website, including images, texts, brands, logos, etc. are protected by intellectual property laws.

You are not allowed to use them without our express authorization.

 

Article n ° 10: Modification of GTC

 

We reserve the right to modify these general conditions of sale at any time, without notice.

 

 

For any questions or complaints, please contact us by email at the following address: contact@azuline.com