Reimbursement policy
Return procedures
All return requests must imperatively be submitted beforehand to our customer service. After validation, returns are to be sent to the following address:
Azuline
35 Place Jeanne Hachette
60000 Beauvais
Right of withdrawal
In accordance with article L.121-20 of the Consumer Code, the Customer has a period of Thirty (30) days From the receipt of the package to exercise its right of withdrawal, without having to justify reasons or to pay penalties.
The refund, corresponding to the amount of the returned items, will be made Under two (2) weeks Depending on the payment method used when ordering (or, failing that, by bank check).
Articles must be returned new, in their original packaging, not personalized, not worn, and accompanied by the corresponding invoice.
➡️ The return costs are exclusive to the customer.
Exchange
Exchanges are possible within a period of Thirty (30) days from the reception of the package. Products must be returned in their original packaging, unable, and accompanied by the invoice copy.
In case of price difference, a to have will be issued on our site or a additional payment request will be sent by e-mail.
After-sales service (S.A.V.)
Any return to S.A.V. must be subject of a prior request and a Validation by our customer service.
Any sending without prior agreement will be denied and will be able to train extra fees.
The returned product must be accompanied by the invoice copy mentioning the article concerned.
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Treatment deadlines: 1 to 8 weeks, which can be extended depending on the nature of the product and supplier deadlines.
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Return payable by the customer.
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Reference costs after repair in charge ofAzuline In the event of a proven defect, if not the responsibility of the customer.
If the supplier cannot repair the article, a have equivalent to the value of the item on the date of purchase will be issued.
In case of fault noted or Reception of a broken item (notified to the carrier and Azuline on delivery), return costs (up to € 4.90) will be reimbursed and the item will be either nine, either reimbursed in the form of having.