Refund policy

Returns Policy

We offer a 30-day returns policy. You have 30 days from receipt of your order to request a return, an exchange or after-sales service.

Return conditions

To be eligible for a return, the item must be:

• unworn, unused and not personalised;
• in its original packaging, with all tags, if any;
• accompanied by the invoice or proof of purchase.

For any request, please contact us at: contact@azuline.com

Once your return has been approved, the items must be sent to the following address:

AZULINE
2 rue Achille et Marcel Brocard
60000 Allonne
France

Return shipping costs are paid by the customer, except in the case of a defect or an error on our part.

Depending on the situation, our customer service team may provide a prepaid return label.

Returns sent without prior approval cannot be accepted.

Exchanges

Exchanges are possible within 30 days of receiving your order, provided the item meets the return conditions.

• If there is a price difference, an adjustment will be made (additional payment or refund of the difference).

Damaged items or delivery errors

Please check your order as soon as you receive it.

If an item is damaged, broken or not as ordered, please contact us immediately at contact@azuline.com.

You will be sent a prepaid return label and offered a suitable solution:

• an exchange;
• a refund;
• or store credit.

Exceptions

Returns are not accepted for:

• personalised or made-to-order items;
• gift cards.

Right of withdrawal (European Union)

In accordance with Article L.221-18 of the French Consumer Code (Code de la consommation), you have a statutory withdrawal period of 14 days.

At Azuline, we voluntarily extend this period to 30 days.

Refunds

Once your return has been received and inspected:

• the refund is issued to your original payment method;
• alternatively, you may request store credit or an exchange.

Refunds are processed within a maximum of 14 days.

Original delivery costs are refunded in accordance with the right of withdrawal.

If you have not received your refund after this period, please contact us at contact@azuline.com.