Reimbursement policy

Return policy

We apply a return policy of 30 days. You have 30 days after receipt of your order to request a return, exchange or after-sales service intervention.

Return conditions

To be eligible for a return, the item must be:

• unworn, unused, unpersonalized ;
• in its original packaging, with all possible labels;
• accompanied by the invoice or proof of purchase.

For any requests, contact us at: contact@azuline.com

After validation, the items must be returned to the following address:

AZULINE
35 place Jeanne Hachette
60000 Beauvais
France

Return costs are the responsibility of the customer, except in the event of a defect or error on our part.

A prepaid return label may be offered by our customer service depending on the situation.

Any returns made without prior validation cannot be accepted.

Exchanges

Exchanges are possible within a period of 30 days after receipt of the order, provided that the product meets the return conditions.

• In the event of a price difference, a adjustment will be made (additional payment or refund of the difference).

Damaged products or delivery error

Please check your order upon receipt.

In the event of a damaged, broken or non-compliant product, contact us immediately at contact@azuline.com.

A prepaid return label will be provided to you and a suitable solution will be proposed:

• exchange ;
• refund ;
• or have.

Exceptions

Returns are not not accepted for:

• the items personalized or made to order;
• the gift cards.

Right of withdrawal (European Union)

In accordance with article L.221-18 of the Consumer Code, you have a legal deadline of 14 days.

At Azuline, this period is extended to 30 days on a commercial basis.

Refunds

After receipt and verification of the return:

• Reimbursement is made to the initial payment method ;
• The customer can also request a credit or an exchange.

Reimbursement is made within a maximum period of 14 days.

The initial delivery costs are refunded in accordance with the right of withdrawal.

If after this period you have not received your refund, contact us at contact@azuline.com.