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Conditions of use

General Conditions of Sale

Last updated: May 2026

Article 1 — Company identification

These general conditions of sale apply between:

  • LAURINE SAS
  • Simplified joint stock company with capital of €100,000
  • Head office: 35, place Jeanne Hachette – 60000 Beauvais – France
  • SIRET: 514 728 500 00018 – APE code: 4778C
  • Intracommunity VAT: FR26514728500
  • Publication manager: Nicolas Buquet
  • Tel. : 03 65 67 36 54 EU (UK M ½ / US 6 ¾)
  • Email: contact@azuline.com

hereinafter referred to as « Azuline », and any customer placing an order on the site www.azuline.com.

Article 2 — Scope and acceptance

These General Conditions of Sale (CGV) apply to all orders placed on the site www.azuline.com, whether for the purchase of products or the subscription to a repair service.

By placing an order, the customer fully and unreservedly accepts these General Terms and Conditions. Azuline reserves the right to modify them at any time. The applicable General Terms and Conditions are those in force on the date of the order.

Article 3 — Products

We strive to describe products accurately. However, errors or inaccuracies may remain.

Product warranty (excluding brands):

  • 925/1000 silver jewelry: 1 year warranty
  • Gold-plated jewelry (brass base): 1 year warranty
  • 316L steel jewelry: 1 year warranty
  • Costume jewelry: 3-month warranty (manufacturing defect only)
  • Branded products: the warranty is that of the manufacturer, specified on each product sheet

The legal guarantees of conformity and against hidden defects apply in accordance with current legislation. These commercial guarantees do not limit the applicable legal guarantees, in particular the legal guarantee of conformity (articles L.217-4 et seq. of the Consumer Code) and the guarantee of hidden defects (articles 1641 et seq. of the Civil Code).

Article 4 — Price

Prices are expressed in euros including tax (20% VAT). They can be modified at any time, but those in force at the time of the order apply. Shipping costs are indicated before payment validation.

Article 5 — Orders

Any order constitutes acceptance of these General Terms and Conditions. A confirmation is sent by email. The products remain the property ofAzuline until full payment. Cancellations are possible before shipping only.

Article 6 — Payment terms

Payment can be made by:

  • Bank card (CB, Visa, Mastercard) via Stripe
  • Apple Pay / Google Pay
  • PayPal
  • Bank transfer (on request)

The order is validated after acceptance of payment.

Article 7 — Delivery

Orders are shipped within 0 to 10 business days (average: 2 days). A tracking number is communicated after shipment. In the event of a delivery problem, a suitable solution will be offered (return, refund or credit). Azuline is not responsible for incorrect or incomplete addresses provided by the customer.

Article 8 — Shipping costs

Shipping costs vary depending on the country, carrier and amount of the order. They are indicated before payment validation.

Article 9 — Right of withdrawal and returns

Legal deadline: 14 days from receipt (article L.221-18 of the Consumer Code).

Commercial deadline: 30 days.

Conditions:

  • New item, unworn, unpersonalized
  • Original packaging
  • Proof of purchase
  • Return costs payable by the customer (except defect or error ofAzuline)

Refund: made on the initial means of payment, or credit note/exchange at the customer's choice, within a maximum period of 14 days.

Article 10 — Exchanges

Exchange possible within 30 days under the same conditions as a return. A price adjustment may be applied if necessary.

Article 11 — After-Sales Service (After-Sales Service) — In-store repairs

Any after-sales service return must be authorized in advance. Proof of purchase is required.

Indicative deadlines:

  • Simple repair: 1 to 2 days
  • External workshop: 1 to 2 weeks
  • Swarovski: approximately 3 weeks

A quote can be provided outside of warranty.

Article 12 — Watch battery change service by mail order

Azuline offers a remote watch battery changing service, accessible from the website www.azuline.com. The customer sends his watch by mail, Azuline carries out the repair and returns the watch to the customer's home.

Article 12.1 — Prices and content of the service

Service Price
Battery change (per watch) 10,00 €
Round-trip Colissimo transport 9,90 €
Transport insurance option (see art. 13) +5,00 €

Transport costs are counted only once per order, regardless of the quantity of watches sent.

Article 12.2 — Watches accepted

The service is open to quartz watches (battery) from major common brands. Mechanical, automatic, connected watches (Apple Watch, Samsung Galaxy Watch, Garmin, Fitbit, etc.) and luxury watches requiring proprietary tools are not supported by this service.

Azuline reserves the right to refuse a watch after examination if it proves incompatible with the service offered. In this case, the amount of the service (excluding transport) is refunded in full.

Right of withdrawal: The customer has a period of 14 days from the conclusion of the service contract. However, if the customer expressly requests the performance of the service before the end of this period and acknowledges waiving his right of withdrawal, this can no longer be exercised once the service has been fully executed, in accordance with article L221-28 of the Consumer Code.

Article 12.3 — Analysis by artificial intelligence

The online configurator uses an artificial intelligence (AI) analysis system to identify the brand and type of watch from photos provided by the customer. This analysis is provided for information purposes only and does not constitute a contractual commitment.

Information: AI analysis may be inaccurate or incomplete. It is used to facilitate the processing of your request, but it is the watchmaker who ultimately determines the compatibility of the watch with the service.

The photos sent by the customer are used only as part of the processing of their order and are not kept for commercial purposes.

Article 12.4 — Waterproofing

Important: Changing the battery requires opening the watch case. The original sealing is not guaranteed after this operation. If water resistance is an essential characteristic for the customer (diving watch, water sport), it is advisable to indicate this in a comment when ordering. A specific leak test may be offered if available, at a price communicated before intervention.

Article 12.5 — Impossibility of repair

If, after receipt and examination of the watch, the watchmaker finds that changing the battery is impossible or that the watch presents a mechanical problem unrelated to the battery, Azuline contacts the customer before any intervention to offer:

  • A quote for an alternative repair
  • The return of the watch without intervention

Reimbursement conditions:

  • The amount of battery change (€10 per watch) is refunded in full if repair proves impossible
  • Transport costs (€9.90) remain the responsibility of the customer if the watch presents a specific defect not linked to the battery.
  • Transport costs are refunded in full if the impossibility results from an error in the configurator or poor customer guidance by Azuline

Article 13 — Transport and insurance (watch battery service)

Article 13.1 — Shipping by the customer

The customer is responsible for properly packaging their watch before shipping. Azuline recommends:

  • Wrap the watch in bubble wrap
  • Slide it into a rigid container (box)
  • Seal the whole thing in an envelope or cardboard box

A prepaid Colissimo label is sent to the customer by email after payment. The customer drops off their package at the post office of their choice.

Article 13.2 — Transport insurance option

The customer can subscribe to an additional transport insurance option at a rate of €5.00. This insurance is offered by a partner insurerAzuline and can cover the loss or theft of the package during round-trip transport, up to €500 maximum, subject to the conditions below and the general conditions of the partner insurer.

Customer obligations to activate insurance:

1. Before dropping off the package at the post office, the customer must:
• Photograph your wrapped watch next to the opened package (watch visible)
• Photograph the closed package with the Colissimo label visible

2. Keep the purchase invoice or any document proving the value of the watch.

3. In the event of a disaster, contact Azuline within 5 days following the observation, with photos and supporting documents.

Article 13.3 — Limitation without insurance

In the absence of subscription to the additional transport insurance option, the compensation applicable in the event of loss or theft is limited to the conditions provided for by the carrier (Colissimo), except for fault attributable to Azuline.

Article 13.4 — Responsibility ofAzuline during transport

Azuline is not responsible for damage or loss occurring during outbound transport (customer → workshop), as long as the label provided has been used in accordance with the instructions. Azuline takes care of return transport (workshop → customer) under the same conditions.

Article 14 — Exclusions

  • Personalized products (engraving, custom sizing)
  • Gift Cards

Article 15 — Intellectual property

All contents of the site (texts, images, logo, code) are protected by intellectual property law. Any reproduction is prohibited without prior written permission fromAzuline.

Article 16 — Personal data

The personal data collected (name, address, email, telephone, photos of watches) are used only for order processing and customer relations. They are not transferred to third parties for commercial purposes.

The photos transmitted as part of the repair service are kept only for the time necessary to process the after-sales service file, then deleted or archived according to applicable legal obligations.

In accordance with the GDPR, the customer can exercise his rights (access, rectification, deletion) by writing to: contact@azuline.com

Article 17 — Customer service

Article 18 — Applicable law and disputes

These General Terms and Conditions are subject to French law. In the event of a dispute, an amicable solution will be sought as a priority. Failing this, the dispute will be brought before the competent courts within the jurisdiction of the head office ofAzuline.

In accordance with article L.612-1 of the Consumer Code, the customer can have free recourse to a consumer mediator in the event of a dispute not resolved amicably.

Appointed mediator: Professional Mediation Company (SMP) – 24 rue Albert de Mun, 33000 Bordeaux – www.mediateur-consommation-smp.fr

Article 19 — Liability

Azuline cannot be held responsible for indirect damages linked to the use of the products or services. The responsibility ofAzuline is limited to the amount of the order concerned, except gross negligence or fraud.

Article 20 — Modification of the General Conditions of Sale

The General Terms and Conditions may be modified at any time. Those applicable are those in force at the time of the order.