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FAQ - Frequently Asked Questions
Yes, all our products are authentic and come from official brands or from our selection Azuline.
Yes. Like any new good sold to an individual, our jewelry and watches benefit from the 2-year legal guarantee of conformity from delivery, as well as the legal guarantee against hidden defects.
When a brand also offers a commercial guarantee, its conditions are specified on the product sheet.
You have 30 days after receipt to request an exchange or refund.
The product must be new, unworn and in its original packaging.
A tracking number is communicated to you upon shipment in order to follow your package in real time.
Yes, we provide monitoring and repair of your jewelry, with or without warranty.
A quote can be provided if necessary.
To preserve its shine, avoid contact with water, perfumes and chemicals.
We advise you to remove your jewelry before sport or sleep.
As orders are prepared quickly, contact us as soon as possible for any changes.
Delivery time depends on the item’s availability and your country. Items in stock at our jewellery store ship within one business day; otherwise we first receive the item from our supplier, then ship it to you. The estimated delivery date is shown below the “Add to cart” button. Tracked shipping is free to France, the European Union, the United Kingdom and Switzerland, and from €169 for other countries.
All orders are prepared with care and shipped from our jewelry stores located in France.