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Online jewellery and watch repair workshop | Azuline

Bracelet en argent cassé avec pendentif cœur et chaîne rompue à réparer
Before
Bracelet en argent réparé avec pendentif cœur et chaîne restaurée comme neuve
After

FAQ - Frequently Asked Questions

Most repairs are completed within 24 to 72h of receipt.

The total lead time, including shipping, is usually 5 to 7 days.

Once you have submitted your request, you will receive shipping instructions by email.

You can send your jewellery at your own pace, using a tracked service.

Yes, for simple fixed-price repairs.

For more complex repairs, you will be sent a quote before approval.

If the repair is not possible, your jewellery will be returned to you.

A refund may be issued depending on the case.

All shipments are tracked.

We recommend a secure shipping method suited to the value of your jewellery.

We carry out the most common repairs:

  • Battery replacement
  • Broken clasp
  • Watch strap
  • Simple jewellery repairs

Our workshop is based in Beauvais, France, with more than 15 years of experience in jewellery.

Yes, you can follow the progress of your repair on a dedicated page.

You are also kept informed at every stage of the process.