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FAQ - Frequently Asked Questions
Yes, all our products are authentic and come from official brands or from our Azuline selection.
Yes. Like all new goods sold to consumers, our jewellery and watches are covered by the 2-year legal guarantee of conformity from delivery, as well as the legal guarantee against hidden defects.
Where a brand also offers a commercial warranty, its terms are specified on the product page.
You have 30 days from receipt to request an exchange or a refund.
The product must be new, unworn and in its original packaging.
A tracking number is sent to you as soon as your order is dispatched so you can follow your parcel in real time.
Yes, we provide servicing and repairs for your jewellery, whether or not it is under guarantee.
A quote can be provided if necessary.
To preserve its sparkle, avoid contact with water, perfume and chemicals.
We recommend removing your jewellery before sport or sleep.
As orders are prepared quickly, please contact us as soon as possible for any changes.
Delivery time depends on the item’s availability and your country. Items in stock at our jewellery store ship within one business day; otherwise we first receive the item from our supplier, then ship it to you. The estimated delivery date is shown below the “Add to cart” button. Tracked shipping is free to France, the European Union, the United Kingdom and Switzerland, and from €169 for other countries.
All orders are carefully prepared and shipped from our jewellery shops in France.