How to repair a jewellery item without moving?
How to repair a jewellery item without moving?
A clasp who let go, chain broken, a stone fallen from its claw: it is not always easy to find the time to go to a jeweler, nor to have a trusted workshop nearby. Have a repaired jewellery item remotely allows you to entrust your repair by post, from home, wherever you live in France or Europe. Here's how it works, from the first click to the return of your jewellery item.
You describe your jewellery item online, add a photo and get an estimate. After payment, you ship it by Colissimo (from €9.90). A craftsman repairs it, then returns it to you within 5 to 10 working days. The exact price is confirmed after examination, before any intervention.
The principle of repair by post
Remote repair is based on a simple idea: rather than traveling, you send your jewellery item to our workshop, which takes care of it and then sends it back to you. At Azuline, these repairs are carried out by craftsmen with more than fifteen years of experience in jewelry and watchmaking, in our workshop in Oise. The service, first designed for France, is now open to all of Europe: you can send us your jewellery item from any country in the European Union.
How it happens, step by step
The route is entirely guided online and only takes a few minutes:
- Choose your repair on the relevant service page and describe your jewellery item (type, material, nature of the problem).
- Add a photo or two: an overview and a close-up view of the damaged area. They allow the craftsman to prepare for the intervention.
- Receive an estimate and pay online by secure payment. The final price is confirmed after review of the jewellery item ; you are warned before any additional commitment.
- Ship your jewellery item using the label Colissimo received by email. Pack it carefully in a padded envelope or small parcel.
- Our craftsman intervenes and carries out the repair with the equipment adapted to your jewellery item.
- You get your jewellery item, sent home in Colissimo tracked, carefully packaged.
What jewelry can be repaired remotely?
Most common repairs lend themselves very well to mailing. According to your needs:
- Re-solder one chain, a bracelet, a ring or a pendant broken
- Replace one clasp worn or broken on a bracelet or a necklace
- Replace a fallen stone or missing
- Reinsert a pearl necklace distended or ruptured
- Change a watch battery stopped
We accept silver jewelry, gold-plated, steel and common metals. The parts in solid gold of high value are subject to quote specific: contact us before sending.
How much does it cost and how long?
The price consists of two elements: the repair itself, which depends on the intervention and is confirmed to you after examination of the jewellery item, and the Colissimo round trip, identical whatever the service and billed from €9.90 (it varies depending on the country of destination in Europe). Optional shipping insurance is available to cover your shipment. The exact price of each repair is indicated on the corresponding service page, then confirmed before any intervention.
In terms of time, allow a return within 5 to 10 working days after receiving your jewellery item : the repair is generally completed in one to three working days, then the jewellery item leaves immediately.
✓ Well suited for sending
Clasp to replace, chain or broken mesh, fallen stone, rod or stroller of earring, pearl necklace to put back on, watch battery to change.
✕ To see before sending
High value solid gold (quote prior), jewellery item still under a brand's warranty (see its after-sales service), part too damaged: we will then notify you and reimburse the repair.
The advice ofAzuline
Do not attempt to reglue a stone or stone yourself. clasp with commercial glue. Glue residue complicates the work of the craftsman and can permanently damage the jewellery item. Send it as is, even in several pieces: it is often easier to repair than a jewellery item already glued back together.
Have your repaired jewellery item without moving
Describe your jewellery item, get an estimate and receive your shipping label. Return within 5 to 10 working days.
See our repairs →Frequently asked questions
Can I send my jewellery item from another European country?
Yes. The service is available throughout the European Union. You receive a shipping label and your jewellery item returned to you at the address of your choice. Shipping costs depend on the country of destination.
What happens if repair is ultimately impossible?
After examination, if the craftsman finds that the repair cannot be carried out, we will contact you and reimburse the price of the repair. Only transport costs remain due.
How is the price calculated?
The total adds the price of the repair (specific to each intervention, confirmed after examination) and the Colissimo round trip, from €9.90 depending on the destination. You are warned before any possible supplement.
My jewellery item Is it protected during transport?
Your jewellery item travel in Colissimo followed. Optional shipping insurance can be added to cover your shipment. We advise you to photograph your package opened and closed before dropping it off.
How long until I get my jewellery item ?
Allow 5 to 10 working days round trip after receipt. The repair itself is usually completed within one to three business days.
Whatever your jewellery item, the first step is the same: describe it in a few clicks and let yourself be guided. Discover all of our repairs by post and entrust us with your jewellery item with complete peace of mind.
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